Refund policy
Cancellation of Order
To cancel an order, please call us as soon as possible. If your order has not yet been made, we will happily cancel it and issue a full refund.
Please note: Once your order has been made or dispatched, cancellation may no longer be possible.
Refunds and Returns
We want you to be happy with your flowers. If you are not satisfied with your order, please contact us within 24 hours of delivery.
Depending on the situation, we may:
- Offer a full or partial refund
- Replace the flowers
- Provide a store credit
This will be assessed on a case-by-case basis.
Due to the perishable nature of flowers, we do not accept returns unless the item is damaged or incorrect upon arrival. If so, please provide a photo of the item and your receipt or order confirmation.
Refund Process
If a refund is approved, it will be issued to your original payment method within 2–5 working days.
Please note that bank processing times may vary.
Late or Missing Refunds
If you haven’t received your refund yet:
- Recheck your bank account
- Contact your credit card company
- Contact your bank
If you've done all this and still have not received your refund, contact us at anncheshireflorist@gmail.com.
Return Address
If you are required to return an item, please send or bring it to:
Ann Cheshire Florist, 27 Mokoia Road, Birkenhead, Auckland 0626
Customers are responsible for return shipping costs unless the item was delivered damaged or incorrectly.